Paylite

1. R200 electricity voucher.
2. R65 flat fee and final.
3. No hidden fees.
4. Hardship waivers for qualifying customers 
5. Transparent repayment terms displayed before every transaction.

**Terms of Service**
*Effective Date: 28/11/2025*

1. **Introduction**
By using Paylite, you agree to these Terms.

2. **Eligibility**
You must be 18+ and provide accurate meter details.

3. **Services**
Paylite offers electricity credit via a BNPL model, compliant with South African regulations.

4. **Fees**
All fees are capped and shown before purchase, with no hidden charges.

5. **Customer Responsibilities**
Ensure meter details are accurate and repay credit on time. Misuse may lead to suspension.

6. **Refunds & Disputes**
Refunds follow our Refund Policy. Report disputes within 7 business days.

7. **Privacy**
We value your privacy and adhere to South African data protection laws.

8. **Limitation of Liability**
Paylite is not liable for losses from incorrect meter details or third-party failures, limited to the transaction value.

9. **Amendments**
These Terms may be updated; continued use signifies acceptance.

**Privacy Policy**
**Effective Date: 28/11/2025**
1. **Information We Collect**
We collect customer details for electricity credit transactions.
2. **How We Use Information**
Data is used for service delivery, payment processing, and regulatory compliance.
3. **Sharing of Information**
We do not sell data; sharing is limited to trusted partners for service purposes.
4. **Security**
We employ industry-standard measures to protect customer data.
5. **Customer Rights**
Request access, correction, or deletion of your data by contacting us.
6. **Updates**
This policy may change; continued use signifies acceptance.

**Refund Policy**
**Effective Date:** 28/11/2025

1. **General**
Refunds are issued only for undelivered electricity credit due to system errors. No refunds for successfully delivered tokens.

2. **Process**
Submit refund requests within 7 business days through our Contact Page or support email.

3. **Timeline**
Approved refunds are processed within 7 business days to the original payment method.

4. **Exceptions**
Refunds are not eligible for incorrect meter details or fraudulent use.

5. **Transparency**
All refund decisions are documented and communicated clearly.